Refund policy
Last Updated: October 8, 2026
Thank you for shopping with Fatty15. We want you to have a smooth and positive shopping experience. Please review the following Return & Refund Policy before placing an order.
1. Return Eligibility
We accept eligible return and refund requests within 30 days of the original purchase date.
To be eligible for a return or refund:
- The request must be submitted within the applicable return period.
- The order must have been purchased directly through our online store.
- We may request your order number and additional information to verify the purchase.
- Certain products, promotional items, subscription orders, or special offers may have different return conditions.
2. Refund Requests
If you would like to request a refund, please contact our customer support team at:
Email: VeearaZarina548@gmail.com
Please include your order number and a brief description of your request. Our team will review the information and provide further instructions when necessary.
3. Damaged or Incorrect Orders
If your order arrives damaged, defective, or contains an incorrect item, please contact us within 30 days of delivery.
We may request photographs or other information to help us review the issue. If the issue is confirmed, we may provide a replacement or refund, depending on the circumstances.
4. Refund Processing
Once your request has been reviewed and approved, the refund will be issued to the original payment method used for the purchase.
Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider or financial institution.
5. Non-Refundable Situations
A refund may not be available for:
- Requests submitted outside the applicable return period.
- Orders purchased from unauthorized third-party sellers.
- Products that have been altered or damaged after delivery due to improper handling.
- Orders that cannot be verified through our records.
- Certain promotional, clearance, or special-order items where the applicable terms state otherwise.
6. Shipping Costs
Unless the item was received damaged, defective, or incorrect, original shipping charges may not be refundable.
If a return is approved, our customer service team will provide instructions regarding any applicable return shipping requirements.
7. Subscription Orders
If you have an active subscription, please contact us before the next order is processed if you wish to cancel or modify your subscription.
A subscription cancellation does not automatically qualify a previously processed order for a refund. Refund eligibility will be determined according to this Return & Refund Policy.
8. Orders Purchased Through Third Parties
Products purchased through third-party retailers, marketplaces, or other sellers must be returned according to the applicable return policy of the original seller.
Please contact the seller where the purchase was originally made for assistance.
9. Changes to This Policy
We may update this Return & Refund Policy from time to time to reflect changes to our business practices or applicable requirements. Any updates will be posted on this page with a revised effective date.
10. Contact Us
If you have any questions about returns or refunds, please contact us:
Fatty15
Email: VeearaZarina548@gmail.com
We are happy to review your request and provide assistance regarding your order.